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Emergency Department Text Messaging Feature Feedback

The Rhode Island Hospital Emergency Department is planning to pilot the use of text messages (SMS) to help explain the flow of the hospital, provide patients additional transparency into their care, and help improve care quality.

At this stage of the pilot, we are eager to hear directly from patients to better understand what kind of information they would like to receive over text messages or if they would like to receive text messages at all. Any and all feedback is greatly appreciated!

Please note that this is not a patient satisfaction survey. This survey is utilized for research related to text message updates. If you have concerns regarding your experience to the Rhode Island Hospital Emergency Department, please reach out to our Patient and Guest Services at 401-444-5817 or by email at PGS@lifespan.org

Field to capture any identifiers passed along by Epic

Your responses to this survey will be used to improve the patient experience at Rhode Island Hospital. Answers to this survey will remain anonymous. This survey will NOT collect any of your personal identifying information or health information. Answers to this survey will not have any impact on your healthcare. Survey answers may be used for future quality improvement or research efforts related to patient experience and communication. This survey is estimated to take 1-2 minutes.

Do you consent to your feedback being used for these purposes?

* must provide value

Yes

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In general, would you want to receive informational text messages as part of an emergency department visit?

* must provide value

Yes

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What are the reasons you are not interested in receiving text messages? Please select all that apply!

I do not normally have my phone with me

My phone is often not charged

I am concerned about the cost of text messages

I do not normally use text messages for communication

I prefer to use the existing portal or app (such as MyChart) for all communication

I am concerned about security/privacy

I do not have questions or concerns that I anticipate text messages can resolve

Other

Please provide any additional information regarding why you are not interested in receiving text messages.

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What kind of information would you be be interested in receiving over text message? Please select all that apply!

Information about how the emergency department functions (for example, order in which patients are seen)

Help/instructions for how to log into my portal or app (such as MyChart)

Notifications for if a provider is looking for me but can't find me

Information about if I am being asked not to eat/drink as part of my care

Information about if visitors will be allowed to see me

Confirmation of if my provider is planning to send me home or ask me to stay in the hospital

Updates on what tests/procedures are still pending

Other

Please provide information about any other additional text messages you'd like to receive.

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Please provide any other feedback or questions regarding our text message pilot.

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To save your responses and end the survey, click the 'End Survey' button below. If you have selected the wrong option by accident and/or wish to return to the survey, click the 'Return and Edit Response' button.